ST JAMES, Jamaica — With just a little over a year since number portability was introduced to Jamaica, it appears customer enthusiasm in switching telephone service provider has waned.
Number portability was introduced in June of 2015. Two months after it became effective, there was a record 33,000 telephone accounts switched, according to the then technology minister Phillip Paulwell.
However, 14 months later, the new minister, Dr Andrew Wheatley, has disclosed that over 60,000 people have ported their member since the introduction.
Despite the slowing down in the number of customer accounts switched, Dr Wheatley says number portability has encouraged telecom service providers to improve their service offered to customers.